Q. Can I switch card machine providers at any time?

A. Yes you can switch provider. Whether you are looking for a better service, improved features or a lower price, switching is quick and straightforward. There are a variety of factors which you will need to consider, such as contract end dates and early exit fees. However, many credit card machines are available on a pay-as-you-go basis, so you may be free to switch without any charges. Alternatively, a more competitive deal may outweigh the cost of switching, If for example, your Coalesce Consultant can provide 50% saving then it would make sense to "park" the current contract and move to Coalesce straight away.

Q: Are cash advances or loans available through my card terminal and merchant services, and how does it work?

A: Any business that has been trading for over 3 months and takes over £3k in payments can apply. The amount you can borrow will depend on your average monthly card takings. The amount of credit available is between £3000 and £300,000. There are no fixed monthly payments. It’s not a traditional cash loan, so there’s no fixed term and no APR. You only pay back a small percentage of your future credit and debit card sales so the more you take the faster the balance is cleared with the added protection that in any quieter periods, your payments are reduced.


Q. How are energy prices calculated and how do I switch?

A. Prices are calculated on things like the location of your business, what time you use the most energy, how much energy you use and the size of your premises. The actual small business energy prices are then divided into two separate charges. These include the standing charge and the unit price, which will reflect the individual circumstances of your business. The unit price is measured in pence per kWh, whereas the standing charge is a charge in pence for each day of your supply. regarding switching let Coalesce Consultants take that away from you, Once you compare quotes you might find that another supplier is offering lower energy prices. If you decide to switch, the whole process is actually very simple, as the new supplier manages everything. The new supplier will notify your current energy provider that you are switching your supply, they will then send you a changeover date. On this day you will need to send them a final meter reading and the whole switch will be complete.


Q. With all these changes happening will I lose the business phone number I've had for 30 years?

A. Absolutely not, Coalesce will simply support and manage the migration of your number so can keep your current phone numbers even after the PSTN switch-off by using a process called number porting. This process allows your existing phone numbers to be transferred to a VoIP service, ensuring that your business maintains continuity and your customers can reach you without interruption.

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